SolidTrust Pay is dedicated to maintaining a competitive place in the online payment processing industry. We love to build relationships with our daily users and members, as well as our merchants through our timely customer support and social media interactions. We take our role in helping you facilitate your online money transactions very seriously!
With many recent and unexpected changes for merchants and business owners in the online industry, we feel it is our duty to provide you with an easy place to find all the best information to help you compare SolidTrust Pay with the competition! In this article, we’re going to go over the differences that matter to you as an online merchant, including the fees, security, customer service and reliability you can expect from us.
Fees at SolidTrust Pay
SolidTrust Pay has an incredibly diverse, accommodating and comprehensive platform for payment processing. We offer you a variety of tools and options to help manage your money online and run your eCommerce business seamlessly. With many different options for withdrawals, transfers, payments and deposits, it’s only fair that our fees are made specific to which type of transaction you are making. This way, it’s easy for you to determine a method of running your operations that is suitable to your needs. So, at SolidTrust Pay, our customer support team is happy to help you find the best methods of transaction for whatever your industry and business model.
As a point of reference, you may have heard that there are 4 pricing models for the payment processing industry:
- Interchange Plus
You can get the full picture of what these terms mean and the differences between them by reading Merchant Maverick’s great article on the topic, but all you need to know for the purpose of this article is that SolidTrust Pay doesn’t operate strictly under any of these models. We know that each model isn’t perfect, and that in many cases a level of customization may be required to make the situation work for the customer or merchant using our services. Many new business models, such as the paid-to-click model and various Bitcoin innovations, fall into that category. Our Micro Payments upgrade for business accounts is a perfect example of this, when we created an option to lower your processing fee to just $0.05 per transaction, while modestly increasing the percentage fee from 2.5% to 5%. This makes a huge difference when you’re doing a lot of small transactions, and so we offer it to all members with business accounts!
That being said, where the industry-average processing fee is 2.9% +$0.30 per transaction, we’re confident that our pricing starting at 1.5% +$0.25 for personal accounts and 2.5% +$0.35 for business accounts will remain the fairest in the industry. Take a look at our business account fees and benefits, as well as our personal account fees and benefits, and compare them with our competition!
Security at SolidTrust Pay
We feel at SolidTrust Pay that security is absolutely the most important aspect of running any online business. We apply a plethora of security measures to all money transactions, account registration and access, and handling of personal/confidential information. We operate in compliance with all regulatory bodies relevant to our industry, and we employ strategies developed within SolidTrust Pay to work endlessly to reduce the amount of security risks, hacking, fraud and credit card chargebacks experienced on our systems.
Customer Support & Reliability at SolidTrust Pay
We’re a family-owned and operated company located in the heart of Canada – to say we’re a pleasant bunch is an understatement! We absolutely love to help our members better understand our platform and more easily use it, that’s why we have a live chat system as well as a ticket support system for when chat is offline! Our dedicated customer support team is waiting to answer any questions you might have via chat or ticket, but we also encourage you to reach out to us via social media, and follow our Facebook/Twitter accounts for up-the-the-minute news and updates. We’re really looking forward to working with you!