August Long Weekend Closure

civic-holiday-hours-1

This coming weekend is a long weekend in Canada due to a civic holiday.

Please be advised that SolidTrust Pay’s LiveChat and Verification Department will not be available on Monday, August 6th for the civic holiday along with our normal weekend closure.

Keep in mind, even if LiveChat is temporarily offline, you can still submit a ticket 24/7 by clicking here. SolidTrust Pay’s services will continue to function as they normally would during this Canadian long weekend.


Canada Long Weekend Hours

This weekend marks the 151st birthday of the beautiful country of Canada. We are extremely proud to be a Canadian run company, not only for the amazing location but also for the ability to say that we can call any other country in this world a friend.

Since July 1st lands on a Sunday, the public day of observance will be moved to Monday, July 2nd.

Please be advised that SolidTrust Pay’s LiveChat and Verification Department will not be available on Monday, July 2nd for Canada Day along with our normal weekend closure. As this is also a Canadian Banking Holiday, customers are reminded to add extra processing time for deposits, withdrawals, and e-currency exchanges.

To pass along a piece of Canada, we leave you with a Canadian classic…

 


Security Upgrade on June 25, 2018

We here at SolidTrust Pay do everything we can to ensure our security and yours. Since security threats are always evolving, we have to do the same to keep our security measures up to date.

On June 25 we will be making some updates that may affect users with older browsers and operating systems.

SolidTrust Pay will no longer be supporting TLS 1.0 due to the depreciation of this encryption protocol. Going forward only TLS 1.1 and 1.2 will be supported.

This means that people using older versions of web browsers may have trouble connecting to Solidtrustpay.com after the change.

At a minimum, the following versions of web browsers are required:

Google Chrome Version 22

Mozilla Firefox version 23*

Internet Explorer version 8*

Apple Safari version 7

Opera browser version 8*

 

*These versions do not have TLS 1.1 support enabled by default and must be manually turned on

 

If you have problems connecting to Solidtrustpay.com, please make sure you upgrade your web browser to its latest version. If you have any questions or concerns, please contact customer support at https://support.solidtrustpay.com/


Victoria Day Long Weekend Hours

Happy-Victoria-Day-Clipart1

Please be advised that SolidTrust Pay’s LiveChat and Verification Department will not be available on Monday, May 21 for Victoria Day along with the normal weekend hours.

In case you are wondering, Victoria Day is a federal Canadian public holiday in honour of Queen Victoria’s birthday.

As this is also a Canadian banking holiday, customers are reminded to add extra processing time for deposits, withdrawals, and e-currency exchanges.

Keep in mind, even if LiveChat is temporarily offline, you can still submit a ticket 24/7 by clicking here. SolidTrust Pay’s services will continue to function as they normally would during this Canadian long weekend.