Sometimes setting up an account for the first time can be a bit confusing or you might be wondering why all this information is required to make an account. We hope that this blog entry will help smooth out the sign up process and answer any questions you might have about creating your STPay account. At the end of this blog there is also a Video that shows you the sign up process for those of you that enjoy watching How To videos! 🙂
To Start you will want to go to our website: http://www.solidtrustpay.com
click the orange Sign Up button
The first page you are taken to is for your to select your Account Type.
Select Account type:
Personal—for use of online shopping and internet program participation. Sending funds to family and friends. General account use.
Business—for those members that have a product or service they wish to sell online.
Next page in sign up process
Your first and last name (Given name and Surname)
Date of Birth –why is this important to have correct? You must be over 18 to use STPay without parental permission. If you wish to verify your STPay account then we need to have your accurate DOB to be sure you are who you say you are. Lastly, security reasons, hopefully a hacker would not know your actual date of birth if they happen to gain access to your information.
Occupation— This is a requirement we must fulfill as mandated by government
Legal Citizenship— required information mandated by government
Country of Residence–some countries are restricted from using STPay due to international economic sanctions. You must select the country prior to being able to enter your state/province/territory that will auto populate in the next section’s drop down menu
Province/State–This section is auto populated once country is selected from section above. For USA users this is important-due to state specific legislation, some states are unable to use STPay currently. For other users if your state/province/region/territory isn’t listed or is incorrectly listed please choose the one that is most applicable to your correct address.
City–Enter the name of your city, town, or village
Postal Code/Zip— Enter this if your address includes this type of code
Address Line 1— This is for the actual address of where you live, your residence. This is where you would enter your house number, apartment number street name Example: 1 Main Street apartment 2b.
Address Line 2— This is for any PO Box, RR#, etc for where you might receive your mail if different from your residential address.
Daytime Phone number— Please enter the number you wish to be used for any contact reason. The primary phone number you use. This could be your cellphone number. Formatting for phone numbers should include your country code then the phone number, No Spaces, No dashes-, No +, No 00. Example 18771234567
Cell Phone number— this can be the same number as your daytime contact number if you wish. If you have a second number you wish to be included for contact reasons you may include it here.
— information to create your STPay account
Select a Username— this is how you wish to be known as in STPay. All transactions are performed under this name. Your username serves to identify your account in any situation where a merchant or other member is sending funds to you. This username can have a maximum of 16 characters and may be a combination of letters & numbers.
Please DO NOT include any spaces, punctuation marks, symbols, no email addresses. Please note that SolidTrust Pay usernames are case-sensitive. Therefore, you must remember if you enter your username using uppercase or lowercase or a combination of. (Myname1 v.s. MyName1) Usernames also may not consist of a string of digits. Example: 3756371 is not an acceptable username. Example username: SusanSmith is a good username
Email address–this is required to complete your account set up, how we are able to contact you if required, and security to be sure that someone else isn’t trying to set up an account using your email address.
Confirm Email address— this is required to be sure you haven’t made a typo when entering your email address above
Select Login Password— This the password you use to enter your STPay account. Formatting of the password is specific but this is for security reasons as we wish for you to create a very secure login password so that hackers have a difficult time trying to gain access to your account. Password must include at least:
- one number • one uppercase letter • one lowercase letter • one punctuation mark
Confirm Login Password— this is required so that you can ensure you typed the password in correctly
Select Secondary Password–this password is required. It is the password that is used when you go to move money into or out of your STPay account. It is also required to make certain changes to your account information/security settings. This is a Non-Retrievable password which makes this secure from hackers just requesting a new password to an email address like you are able to do with the login password. You must remember this password. Please make this different from your login password for best security practice. Like your LOGIN password, this must include at least:
• one number • one uppercase letter • one lowercase letter • one punctuation mark
Confirm Secondary Password–to be sure no typos are made when you entered the password above.
Secret Question–this section is required for security reasons. If a hacker is able to gain access to your STPay account they should not know what your secret question and answer are. This is a requirement on most sites where you create an account that might have sensitive information or monetary funds. Please do not make the question something that a hacker might have access to such as what is my username. Good Examples: What is my mother’s maiden name or What was the color of my first car or What is my favorite candy bar.
Secret Answer— this is the answer to the above question. Please note how your type in the answer is important. The answer is Case Sensitive just like a password. Therefore, if your answer to favorite candy bar is KitKat please take note of how you typed; KitKat v.s. kitkat or Kit Kat. The answer must be entered EXACTLY.
Spam Block Question–this section is required to prove you are a human and not a computer program creating multiple fake accounts to STPay. If you are not seeing a question in the field box then this could be due to an internet browser issue. We do suggest that you use Mozilla Firefox (this works best with our site) or Chrome if you are signing up using a PC(desktop/laptop) or Android device. If you are using a Mac or iMobile device we suggest Safari. The browser Internet Explorer does not work well with our site.
Click the box next to YES I have agreed to the Terms and Conditions prior to signing up (Please actually read this document as it does contain very vital information regarding STPay accounts, usage policies, etc.)
Now Click the green SIGNUP button.
In a few moments you should receive an email to the email address you entered for the account. Please check your email inbox, spam/trash, other folders for the registration confirmation email as it does not always arrive to the inbox folder.
Click on the confirmation link in the email and sign in to your newly created STPay account!
(If you do not click this link within a 24 hour period after creating the account the confirmation link will expire or if you do not see the email in your email account after checking all folders, you will need to contact our Customer Support Staff at https://stpay.info/ )
Here is a great video on how to accomplish creating your account!! 🙂
You have an STPay account but now you wish to place funds into your STPay account using your Visa, MasterCard or Maestro Card.
This blog post will provide you with the steps on how to Add your card and then you can view our other blog post on how to have this newly added card Verified.
At the end of this blog there is also a Video that shows you the Adding a card process for those of you that enjoy watching How To videos! 🙂
To begin, login to your STPay account. Then go to the heading My Banks & Cards then select Add New Debit or Credit Card.
On the next page that will appear you will enter your card information.
- Name on the card should be your name as you are the card holder. If this card is in the name of your spouse, partner, mother, etc. you will not be able to use their card on your STPay account.
- You skip the next section unless you are adding one of our STPay Debit cards, such as our STPay INTL PaySpark MasterCard, that you have purchases from us.
- Select your card type: Visa, MasterCard or Maestro
- Enter your card number (please double check that you type number correctly)
- Enter the valid expiry date (month/year)
Then click the green Add A Card button
You should now be redirected to your account page where you will see this message “Your card has been added successfully. It is ready to use.” and you will also get an email regarding that your card is added. Please note that the email might state that your card is verified on your account. This isn’t exactly true. Your card is added and you may attempt a deposit with the card but it doesn’t become fully Verified and Active on your STPay account until you make a first successful deposit.
Now if you go to the My Banks & Cards heading again and View Credit & Debit Cards you will see that your card is listed as Not Verified and some instructions on how to verify the card using the Micro Verify process.
Please read this next blog on how to complete the Micro Verify process for your card. How to Verify Micro Process
Here is the How to Add a Card and Make a Deposit video! Enjoy! 🙂