You Can Now Pay Bills in Jamaica


We are proud to announce that you can now pay bills in Jamaica directly from your secure online SolidTrust Pay e-wallet! Last year, we launched Bill Pay Your Way, our exclusive cross-border bill payment solution. Available to all SolidTrust Pay members, Bill Pay Your Way provides you with access to more than 600 billing companies in 16 countries without any transaction fees.

Payments are easily made from your secure STPay e-wallet and are confirmed with the billing company within 48 hours. Simply input the billing account number and the balance owing will be automatically provided to you.

To make your first cross-border bill payment, login to your secure SolidTrust Pay eWallet and go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page.

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This Simple Practice Will Keep You Safe Online

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The internet can be a dangerous place. With data breaches, scams and malware seemingly lurking around every corner, protecting your online privacy has become a daunting task. Fortunately, according to cybersecurity experts, there is one important thing that you can do immediately to help ensure that you stay safe online: create complex passwords. Taking this simple security measure seriously can greatly reduce your exposure to these digital threats, protecting both your sensitive personal data and financial information.

You’re likely already aware of the importance of using strong, unique passwords for each of your critical accounts. We live in an era of widespread corporate hacks, where one database breach can reveal hundreds of thousands of user passwords. If you reuse your passwords across several websites, a hacker can take the leaked data from one attack and use it to gain access to your other private accounts. This is often how cybercriminals gain access to their victim’s banking information. For convenience, the vast majority of us reuse our passwords, paying little attention to the different information stored within each account. If a criminal hacks your library card account, besides your address, there is little information that they can use to disrupt your life. But if you use the same password to login to your bank’s online services, they now have access to an array of personal and financial information that can negatively affect you.

Creating Secure Passwords

Last year, SplashData, the creator of  award-winning password management software, released its list of the 25 most used passwords for 2018. These passwords also possess the dubious distinction of being the worst passwords you could use for your online accounts, yet millions of internet users continue to protect their sensitive personal information with them. The top 6 most used passwords were: “123456,” “password,” “111111,” “sunshine”, “qwerty” and “iloveyou.” In the United States alone, it is estimated that over 10 million people use the password “123456.” This underscores the importance of creating unique and strong passwords for every online account you possess.

When creating a secure password, make sure to include uppercase and lowercase letters. You should also include numbers in your passwords, but ensure that they are not sequential in order or linked to personal life events such as your date of birth or anniversary. Also, avoid including easy to locate personal information like your phone number or home address in your passwords. Symbols are an excellent addition to any password, making them far less likely to be hacked. This is why we request that all SolidTrust Pay e-wallet users create passwords that include one uppercase and lowercase letter, a number, a symbol and contain a minimum of 6 characters. These security requirements help ensure that your personal information remains secure.

Manage Your Passwords with a Free Password Manager

Now, you’re probably asking, “how do I easily keep track of all my unique passwords?” Letting your browser store your passwords is not recommended, nor is writing them down. Both of these solutions leave you vulnerable to password theft. Instead, use a password manager to help store and create strong passwords for all your online accounts. These tools will create unique and secure passwords for you and automatically save them in a protected database. All you do is open the program and drag your login credentials to the appropriate sign in box. It’s that easy.

For a list of 2019’s best password managers, read PC Magazine’s article “The Best Free Password Managers for 2019.” At SolidTrust Pay, we use KeyPass, a free open source password manager that allows us to store all our passwords in one database which is secured by a master key. Once you login to KeyPass, you will have access to all your passwords and usernames organized by account. In addition to being free, KeyPass is open source software. In the cryptography world, public security is always deemed to be more secure than proprietary security. This is true for cryptographic algorithms, security protocols and security source codes. For security purposes, utilizing open source software is a smart engineering practice.

We hope that this post has encouraged you to reevaluate how you create and use online passwords. As one of the easiest steps you can take to safeguard your personal and financial information on the internet, we urge all of our valued members to create strong, unique passwords for each of your critical accounts. By taking this preventative measure, you can prevent serious frustrations later on.

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July 1st Office Closure


This weekend marks Canada’s 152nd birthday! We are extremely proud to be a Canadian company, because like our welcoming culturally diverse nation, SolidTrust Pay would not be a leader in the online payment processing industry without our valued international members. In celebration of the holiday, our office will be closed Monday, July 1st. Please be advised that our Customer Support and Verification departments will be unavailable on this date.

As this is also a Canadian banking holiday, please allow additional processing time for deposits, withdrawals and e-currency exchanges. If you require assistance, you may leave a support ticket for us at any time by going to, but please be aware that it will take us a little longer to respond to your inquiry.

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Boost Your Profits by Improving Your Customers’ Payment Experience


What is the most overlooked aspect of your e-commerce website? According to industry experts, it’s your customers’ checkout experience. Delighting your customers during the checkout process is crucial to improve your customer retention rates. A recent Gallup poll found that 46% of e-commerce shopping cart abandonment occurred due to a lengthy and complicated checkout process. As a small and medium-sized business owner, you should strive to make the payment experience easier and less time consuming for your customers. This will directly benefit your bottom line, leading to increased revenue growth and higher customer satisfaction.

As a business owner, it’s easy to believe that the success of your company is directly proportional to the effort you expend on marketing and public relationship building. After all, business gurus never cease to tout the importance of knowing your customer. Your payment process often falls to the sideline and payment barriers, like not providing a guest checkout option or failing to present upfront order totals, often deter customers from making a purchase.

When customers are making an online purchase, they should experience a smooth, secure and convenient payment process. Your customer’s ease of doing business on your site is directly proportional to the amount of money they will spend, a fact that you must keep in mind to prevent unnecessary payment losses. To help you enhance your customers’ payment experience, we have identified 7 areas that must never be overlooked.

1) Provide Multiple Payment Options

A great payment experience begins by giving your customer access to their preferred payment method. If a customer gets to the end of the checkout process and discovers limited payment options, they are 27% more likely to look for a competitor that offers their preferred payment type. Today, there are a myriad of payment options available: e-wallets, mobile payments, cryptocurrencies, debit and credit cards, online merchant accounts and bank transfers, just to name a few. When choosing an e-commerce platform, ensure that it can handle a variety of payment methods. This will help capture more sales and lead to higher customer retention rates.

2) Boost Your Security

Protecting personal data and financial information is one of the major concerns that customers worry about when paying for goods and services online. Fraudulent activities, social engineering and card cloning are just some of the security issues that your buyers worry about falling victim to. When making improvements to your payment process, security should be a top priority. Making your security visible by displaying a badge during the checkout process can yield an 18% increase in cart completion rates.

Secure your website by using the SSL protocol and always ensure that your checkout platform is PCI (Payment Card Industry) compliant. The PCI Data Security Standards (PCI DSS) require merchants to use data encryption while processing payments. Articulating your compliance with these standards improves the credibility of your website and can dramatically boost customer retention.

3) Start Accepting Mobile Payments

Mobile payments are quickly becoming a viable alternative to traditional payment methods like cash or credit cards. The popularity of mobile payments continues to grow in North America and Europe, but they have been successfully used in emerging markets for over a decade, where underbanked consumers have come to rely on mobile payments to make their day to day purchases. According to Statista, the worldwide revenue garnered through mobile payments is expected to exceed 1 trillion US dollars by the year 2025. By integrating mobile payments with your payment processing platform, you make it easy for young, technologically savvy consumers to choose your site over your competitors.

4) Embrace Automation

Integrating automation features can lead to faster payments saving both you and your customer time. An automation system will help you effortlessly send recurring payment requests and overdue payment reminders. It will also help you create proposal-based invoices and track billable time. Studies conducted by Ardent Partners show that 51% of e-commerce sites have automated their payment processing, a decision that has led to faster check-out time, reduced duplicate payments and payment errors.

5) Simplify Your Checkout Experience

Research shows that just over 30% of online shoppers abandon their shopping carts due to the check-out process being too complicated, slow or taking too long to complete. When you simplify your checkout process, you will immediately see gains in your conversion rate. Strive to implement measures like providing a one-step checkout or putting in place a quick-order system that allows shoppers to register their payment method in advance.

It is equally important to test your payment process to ensure that any obstacles which could lead your customer to prematurely abandon their shopping cart are eliminated. Ensure that the payment process exemplifies the feel and look of your brand. This is especially important if you are using a third-party payment processor.

6) Embrace Omnichannel Shopping

Payment processing technology is expanding rapidly, with new innovations being added every year to the industry. This has increased consumer expectations and demands, which is why omnichannel shopping has become a new buzzword in the payment processing world. Omnichannel shopping integrates the promotion, distribution and communication of your products and services across various business channels to provide a seamless shopping experience.

Whether your customers are using a desktop, a mobile device or paying in a traditional brick and mortar store, their personal data is securely shared between each channel, creating a seamless and straightforward checkout process. Besides improving your customers’ payment experience, your business will reap higher return on investment as shoppers are provided multiple channels through which to complete their purchases.

7) Capitalize on Your Branding

Branding must never be overlooked during the checkout process. Besides ensuring that your name, logo and visual brand elements are present throughout the entire payment experience, reminding customers about your bestselling branded products and services and providing them with the option to add them to their shopping cart is an excellent revenue-boosting strategy. Used by the likes of Amazon, Walmart and Apple, your checkout platform is yet another important way to retain customers by upselling them complementary products or by offering them individualized promotions and discounts for their continued loyalty. Don’t miss this opportunity to delight your customers.

SolidTrust Pay – Boutique Payment Solutions for Your Unique Needs

It is easy to forget that your payment process should reflect the preferences of your customers. All too often, e-commerce platforms embrace a one-size-fits-all model, forcing companies to use services and features poorly suited to their needs. SolidTrust Pay is different. We will work with you to create a bespoke checkout experience that will reduce cart abandonment rates and boost customer loyalty and retention. If you are an entrepreneur, startup or business owner trying to find your way through the maze of online payment options and companies, our single, simple interface gives you access to your customer’s preferred payment methods quickly and easily. Let us get you up and running today!

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