How to Verify Your SolidTrust Pay Account

Verify

Access our complete Account Verification Guide

At SolidTrust Pay, protecting your personal information is our top priority. That’s why all accounts must be verified. Currently, we have 4 Account Verification Levels.

ACTIVE – This is the default verification level when you sign up for your new SolidTrust Pay account.

CARD VERIFIED – Your account reaches this level by verifying a credit or debit card successfully. Our Credit/Debit Card Verified status allows you to deposit funds into your e-wallet using the credit or debit card linked to your profile.

STANDARD VERIFIED – Your account reaches this level when an ID and address document has been submitted and approved. Standard Verified is an upgraded status that permits unlimited transactions and higher deposit and withdrawal limits than Active or Card Verified accounts.

BANK VERIFIED – Your account reaches this level after your Standard Verification documents have been approved. You must also add a bank account and submit bank documents. Our Bank Verified status is an elite account level that permits you to deposit and withdraw funds using all of our options, including bank accounts and cryptocurrencies. Bank Verified members enjoy the highest transaction limits.

To verify your account, it is important that you upload the proper documents. Sending us the correct verification documents eliminates unnecessary delays. To submit your verification documents, log in to your SolidTrust Pay account and go to My Account > Upload Docs. You may submit up to 4 documents at any one time.

Please be aware that if there are any discrepancies or security concerns regarding your documents, our verifications staff hold the right to request additional documentation. This may include notarized documents, additional utility bills or a personal photo to verify the photo on your Government ID.

How Do I Verify My Account?

To verify your account, log in to your SolidTrust Pay e-wallet and go to My Account > Verify Account. Then, click CARD VERIFIED, STANDARD VERIFIED or BANK VERIFIED.

Here is a list of the steps and documents that are required for each Verification Level.

Card Verified

1) Login to your SolidTrust Pay account and go to Banks & Cards > Add New Card.

2) Enter your credit card information. An electronic card authorization scan will be initiated.

3) Proceed to make your first deposit by navigating to the My Money > Deposit Funds tabs. Select Cards and the amount of money you would like to deposit.

4) After you have confirmed the transaction, your card must be verified. We provide two verification options: Manual and Auto.

Manual Verification: For members who live in Australia, Brazil, France, Iran, Pakistan, South Korea, Syria, the United Kingdom and the United States, your credit card must be manually verified. To manually verify your card, upload a colour copy of your credit card statement and a scan of the front of your card.

Auto Verification: All other members may Auto verify their credit cards. During the Auto verification process, your card will be charged a small micro fee (typically a few cents). Input the amount of this micro fee when prompted after you have confirmed it on your credit card statement or by calling your card provider.

Standard Verified

1) Login to your SolidTrust Pay account and go to My Account > Upload Docs and submit the following documents.

ID Document: You must upload a Government Issued photo ID. Please note that some countries require a passport for verification purposes. Please ensure your ID has the following details:

  • A Photo
  • Your Name
  • Your Date of Birth
  • A Valid Expiry Date
  • Your Signature

passport-example

Address Document: To verify your address, we require an unaltered original document that has been mailed or e-mailed to you. This can be a bill or bank statement that has your name, residential address (we cannot verify a PO Box) and a recent date (within the past six months). This could be a phone bill, utility bill, insurance bill, bank statement, medical bill, etc.Bill22

Bank Verified

Please ensure that your account is Standard Verified before completing the Bank Verification process. Once you are Standard Verified, log in to your SolidTrust Pay account and go to Banks & Cards > New Bank Account. Enter your bank account details and follow the prompts to complete the instant bank verification process. Finally, click the VERIFY button beside your bank account. If you pass this stage, no further documents are required. If your account is unable to be automatically verified, you will be required to submit the following documents:

Canadian Members:

1) A completed EFT form. Please read the form carefully and ensure it is fully completed. The EFT form must have a handwritten signature as we cannot accept digitally signed documents.

2) A void cheque or direct deposit form from your bank which includes your name, current address (it must correspond to the address on your profile), account number and routing number.

USA Members:

1) A completed ACH form. Please read the form carefully and ensure that it is fully completed. The ACH form must have a handwritten signature as we cannot accept digitally signed documents.

2) A void cheque or direct deposit form from your bank which includes your name, current address (it must correspond to the address on your profile), account number and routing number.

International Members:

Please submit a bank statement or letter that includes your name, a recent date (within the past 6 months), a current address (it must correspond to the address on your profile), your account number, an IBAN number (where applicable) and a SWIFT/BIC code.

 

Helpful Hints

  • Before uploading your documents, carefully review the requirements for each verification level and ensure that your documents include all of the required information.
  • Do not upload the same document more than once.
  • If you have any questions or concerns, please visit our Help Centre or speak to a Customer Service Representatives.

 

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