How to Sign Up for a SolidTrust Pay Account

Account Sign Up

Sometimes setting up an account for the first time can be confusing. That’s why we created this handy step-by-step guide. It’s our hope that it will simplify the sign-up process and answer any questions you may have about creating your very own SolidTrust Pay account.

At SolidTrust Pay, the security of your personal and financial information is our top priority. That’s why you will be asked to create 2 unique account passwords and a personal security question. At the end of this guide, you will find a helpful video that walks you through the entire sign-up process. Be sure to check it out, as it contains more helpful tips and suggestions.

Step 1) Go to our homepage – – and click on the SIGN UP button at the top right-hand corner.

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Step 2) The first page you are taken to permits you to select your preferred Account Type.

Personal Account — Perfect for online shopping, participating in programs and sending funds to family and friends.

Business Account — Ideal for individuals and companies selling products and/or services online.


Step 3) Enter your Profile Details.

Please note that all fields marked with an * are required.

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Your First and Last Name – Please enter your given name and surname.

Date of Birth – You must be over 18 years of age to use SolidTrust Pay without parental permission. In order to verify your SolidTrust Pay account, we require your date of birth.

Occupation – This information is mandated by government regulations.

Legal Citizenship – This information is required for all members.

Country of Residence – Some countries are restricted from using SolidTrust Pay due to international economic sanctions. You must select the country prior to being able to enter your state/province/territory which will auto-populate in the next section’s drop-down menu.


Province/State – This section is auto-populated once you select your country of residence. Please be aware that not all countries and regions can use SolidTrust Pay’s services. If your state/province/region/territory isn’t listed or is incorrectly listed, please choose the one that is most applicable to your correct address. For a complete list of countries and regions that cannot use our services, please click HERE.

City – Enter the name of your city, town or village.

ZIP/Postal Code – Enter your address’ ZIP or Postal Code.

Address Line 1 – Enter your residential or business address in this box. Example: 1 Main Street

Address Line 2 – Enter your PO Box, Rural Route Number, Apartment/Suite Number, etc in this box. Example: Suite 204

Yes, I have read the terms and conditions You must select this box if you wish to use SolidTrust Pay’s services.

Yes, I agree to receive marketing emails This is an optional box. If you select it, we will periodically send you information about new services, promotions, discounts and important updates impacting your account.

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Step 4) Enter your Security Settings.


Select a Username – This is your personal SolidTrust Pay account name.  All transactions are performed under this name. Your username serves to identify your account when a merchant or other member is sending funds to you. Your username can have a maximum of 16 characters and can be a combination of letters and numbers. Please DO NOT include any spaces, punctuation marks, symbols or email addresses in your username.

Please note that all SolidTrust Pay usernames are case-sensitive. In addition, usernames cannot consist of a string of digits. Example: 3756371 is not a permitted username. SusanSmith would be an ideal username.

Email Address – This is required to complete your account sign up. We will use this address to contact you.

Confirm Email Address – Please re-enter your email address.

Select Login Password – This the password you will use to log in to your SolidTrust Pay account. To protect your account from fraudulent activity, we request that all members create a password that adheres to our strict guidelines. Your password must contain at least:

• One Number • One Uppercase Letter • One Lowercase Letter • One Symbol

Confirm Login Password – Please re-enter your password to verify that you have typed it correctly.


Select Secondary Password – This password is required when you move funds into or out of your SolidTrust Pay account. It is also required to make changes to your account’s security settings.  This is a Non-Retrievable password which means that you cannot reset it. Please ensure that your secondary password is different from your login password. Like your Login password, your Secondary Password must include:

• One Number • One Uppercase Letter • One Lowercase Letter • One Symbol

Confirm Secondary Password – Please re-enter your secondary password to verify that you have typed it correctly.

Secret Question – This is a requirement on websites that store sensitive personal and financial information. To protect your account from cybercriminals, please do not make the question something that a hacker might have access to, such as ‘What is my username,’ ‘What is my birthdate’ or ‘What is my middle name.’ Good Examples are, ‘What is my mother’s maiden name,’ ‘What was the colour of my first car’ or ‘What is my favourite candy bar.’

Confirm Secret Answer – This is the answer to the above question. Please note that the answer is case sensitive.


Daytime Phone Number – Please enter the primary phone number that you use. This can be your cellphone number. Formatting for phone numbers should include your country code, followed by the phone number. Please do not include any spaces, dashes (-), plus signs (+) or additional numbers (00).  Example: 18771234567

Cell Phone Number – This can be the same number as your daytime phone number. If you have a secondary number that you wish to include in your profile, you may include it here. This number is optional.

Spam Block Question – This is a simple arithmetic question that you must answer before creating your account. If you do not see a question in the box, we suggest that you switch web browsers. Our site performs best using the Mozilla Firefox or Chrome web browser if you are using a PC (desktop/laptop) or Android device. If you are using an Apple or iOS device, we suggest using Safari.

Step 5) Press the Signup button and you’re done.

Congratulations, your new SolidTrust Pay account is ready to use! You will then be taken to a confirmation page and can proceed to sign in to your e-wallet.

If you require assistance at any time during the account creation process, please do not hesitate to get in touch with our Customer Support centre. Our representatives will be happy to answer all your questions and help you complete your sign up.

Here is a video that will guide you through the entire account sign-up process.

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