Important Notice – SolidTrust Pay Closure Effective April 1, 2020


It is with sincere disappointment that we announce that SolidTrust Pay will be permanently ceasing its operations effective April 1, 2020. For 14 years, we have been a leader in the payment processing industry, providing our members and merchants with unsurpassed service. Thanks to your support, SolidTrust Pay’s success has reached far beyond our community of over one million members. Year after year you have helped us dedicate a generous portion of our annual operating budget to charitable giving both near and far. For this, we thank you.

To our regret, changes in economic and regulatory conditions in recent years have had a significant and negative impact on our operations. These changes have made it difficult to secure the financing required to expand our services outside Canada. In addition, the entrance of large technology companies such as Apple, Samsung and Google into the payment processing sector has made it difficult for us to grow, as we have increasingly found ourselves competing for less and less available market share. After an extensive review, SolidTrust Pay’s executive board has decided that ceasing operations is the most appropriate course of action.

We request that all members proceed to withdraw their SolidTrust Pay e-wallet funds prior to April 1, 2020. For your convenience, you may use the following withdrawal options: l options:……………………………………………………………..

1. Cryptocurrency Withdrawal

If you have a cryptocurrency wallet, you can quickly and easily exchange your SolidTrust Pay funds into 10 different cryptocurrencies. To begin, simply enable two-factor authentication on your smartphone and link your cryptocurrency wallet to your SolidTrust Pay account. You may withdraw your funds by going to My Money > Withdraw Funds and selecting the Altcoins option. For simple step-by-step instructions, please read our Cryptocurrency Withdrawal Guide.

2. eCurrency Exchange

SolidTrust Pay’s network of e-currency exchange partners can easily convert your STPay funds into e-currencies and cryptocurrencies, including Neteller, Perfect Money, Payeer, Skrill, Bitcoin and many more. In addition to supporting dozens of e-currencies for your convenience, our exchangers provide trustworthy and fast worldwide trading services at competitive rates. We have assembled a list of Verified Exchangers for your convenience.

3. Cheque

You may request that your SolidTrust Pay funds be sent to you by cheque. All cheques will be issued in Canadian dollars and mailed to your account’s primary address. For this reason, you will be required to exchange your e-wallet funds into Canadian dollars before requesting this withdrawal option. To prevent unnecessary processing delays, we advise that you verify your mailing address prior to April 1, 2020. If you need to update your address, you may contact our Customer Support department. Please allow 3 to 4 weeks for your cheque to arrive. For expedited service, you may select one of our express delivery options during the withdrawal process.

4. Merchant Transfer

You may use your SolidTrust Pay account balance to purchase products and services from a verified STPay merchant at any time.

5. International Bill Payment

Bill Pay Your Way is the easiest way to make cross-border bill payments. Available to all SolidTrust Pay members, Bill Pay Your Way provides you with access to more than 800 billing companies in 18 countries with no transaction fees. Payments are easily made from your SolidTrust Pay e-wallet and are confirmed with the billing company within 48 hours. To make your first cross-border bill payment, log in to your SolidTrust Pay eWallet and go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page. For more information, please read our Getting Started Guide

6. Donate Your eWallet Balance

Send a transfer to STP_Relief_Funds and your charitable donation will help those in need.

7. EFT Bank Withdrawal

Please be advised that Electronic Fund Transfers are only available to Canadian members. To withdraw via EFT, go to My Money > Withdraw Funds and select the BANK option.


Data protection and data security are important to the management at SolidTrust Pay. You can rest assured that all personal and financial information collected by SolidTrust Pay will be promptly purged from our electronic database in accordance with current data protection regulations. Data necessary for the fulfillment of company obligations will be stored for the required period of time before it is permanently deleted. If you would like to know more, please read our Privacy Policy.

We would like to express our sincerest gratitude for the trust you have placed in us. Please accept our apology for any inconvenience this closure may cause. When we reflect on all the benefits of being in business for the past 14 years, we immediately think of our relationships with great members like you. Thank you for giving us the opportunity to be of service. Should you have any questions, you may contact our Customer Support department where our representatives are available to assist you via ticket or LiveChat.


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2 Comments on “Important Notice – SolidTrust Pay Closure Effective April 1, 2020”

  1. Gloria Bahris says:

    Hi,   Just wanted to say , I am sorry  to hear of your closure April 1/20.You were my first payment processor that I joined, especially since you were a  Canadian company…….   

  2. Gerhard Rempel says:

    That really saddens me having to say goodbye to the company I’ve held in very high regard from day one.

    It so happened that I was one of the first members and loved the professionalism of the entire staff.

    I’ve had thousands of flawless transactions.
    Never once has there ever been an issue that was not promptly and professionally resolved.


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