A Final Goodbye to Our Valued Members and Merchants


With a heavy heart, we at SolidTrust Pay would like to convey to you our final goodbye. Ceasing our operations was a difficult decision to make, but changes in regulatory and economic circumstances necessitated it. We would like to take this opportunity to express our sincere gratitude towards you, our valued members and merchants.

Not only have you helped us share our success around the globe by enabling us to dedicate a generous portion of our annual operating budget to charitable giving, but you have also given us the opportunity to form meaningful relationships with great members like you. Thank you for giving us the opportunity to be of service.

As today marks our final day of operation, you will no longer be able to access your personal or merchant SolidTrust Pay account. We understand that you may still have questions, and for this reason, our Customer Support representatives are available to assist you via Ticket or LiveChat.

We would like to express our sincerest gratitude for the trust you have placed in us for the past 14 years. None of our achievements would have been possible without you and your unwavering support. Thank you and you will be greatly missed.

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Meeting Your Needs in Challenging Times

CovidIn light of the COVID-19 pandemic, we would like to take the time to reach out to our valued members and merchants. The team at SolidTrust Pay is closely monitoring the situation. Please be assured that our operations are not impacted by the recent events and all services remain active. We will continue to update you as the situation evolves.

If you have any questions or concerns, please do not hesitate to contact our Customer Support department via LiveChat or Ticket. In an effort to safeguard the health of our employees, all SolidTrust Pay staff will be working remotely. For this reason, phone support will not be available.

We sincerely thank you for your business and continued support.

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Important Notice – SolidTrust Pay Closure Effective April 1, 2020


It is with sincere disappointment that we announce that SolidTrust Pay will be permanently ceasing its operations effective April 1, 2020. For 14 years, we have been a leader in the payment processing industry, providing our members and merchants with unsurpassed service. Thanks to your support, SolidTrust Pay’s success has reached far beyond our community of over one million members. Year after year you have helped us dedicate a generous portion of our annual operating budget to charitable giving both near and far. For this, we thank you.

To our regret, changes in economic and regulatory conditions in recent years have had a significant and negative impact on our operations. These changes have made it difficult to secure the financing required to expand our services outside Canada. In addition, the entrance of large technology companies such as Apple, Samsung and Google into the payment processing sector has made it difficult for us to grow, as we have increasingly found ourselves competing for less and less available market share. After an extensive review, SolidTrust Pay’s executive board has decided that ceasing operations is the most appropriate course of action.

We request that all members proceed to withdraw their SolidTrust Pay e-wallet funds prior to April 1, 2020. For your convenience, you may use the following withdrawal options: l options:……………………………………………………………..

1. Cryptocurrency Withdrawal

If you have a cryptocurrency wallet, you can quickly and easily exchange your SolidTrust Pay funds into 10 different cryptocurrencies. To begin, simply enable two-factor authentication on your smartphone and link your cryptocurrency wallet to your SolidTrust Pay account. You may withdraw your funds by going to My Money > Withdraw Funds and selecting the Altcoins option. For simple step-by-step instructions, please read our Cryptocurrency Withdrawal Guide.

2. eCurrency Exchange

SolidTrust Pay’s network of e-currency exchange partners can easily convert your STPay funds into e-currencies and cryptocurrencies, including Neteller, Perfect Money, Payeer, Skrill, Bitcoin and many more. In addition to supporting dozens of e-currencies for your convenience, our exchangers provide trustworthy and fast worldwide trading services at competitive rates. We have assembled a list of Verified Exchangers for your convenience.

3. Cheque

You may request that your SolidTrust Pay funds be sent to you by cheque. All cheques will be issued in Canadian dollars and mailed to your account’s primary address. For this reason, you will be required to exchange your e-wallet funds into Canadian dollars before requesting this withdrawal option. To prevent unnecessary processing delays, we advise that you verify your mailing address prior to April 1, 2020. If you need to update your address, you may contact our Customer Support department. Please allow 3 to 4 weeks for your cheque to arrive. For expedited service, you may select one of our express delivery options during the withdrawal process.

4. Merchant Transfer

You may use your SolidTrust Pay account balance to purchase products and services from a verified STPay merchant at any time.

5. International Bill Payment

Bill Pay Your Way is the easiest way to make cross-border bill payments. Available to all SolidTrust Pay members, Bill Pay Your Way provides you with access to more than 800 billing companies in 18 countries with no transaction fees. Payments are easily made from your SolidTrust Pay e-wallet and are confirmed with the billing company within 48 hours. To make your first cross-border bill payment, log in to your SolidTrust Pay eWallet and go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page. For more information, please read our Getting Started Guide

6. Donate Your eWallet Balance

Send a transfer to STP_Relief_Funds and your charitable donation will help those in need.

7. EFT Bank Withdrawal

Please be advised that Electronic Fund Transfers are only available to Canadian members. To withdraw via EFT, go to My Money > Withdraw Funds and select the BANK option.


Data protection and data security are important to the management at SolidTrust Pay. You can rest assured that all personal and financial information collected by SolidTrust Pay will be promptly purged from our electronic database in accordance with current data protection regulations. Data necessary for the fulfillment of company obligations will be stored for the required period of time before it is permanently deleted. If you would like to know more, please read our Privacy Policy.

We would like to express our sincerest gratitude for the trust you have placed in us. Please accept our apology for any inconvenience this closure may cause. When we reflect on all the benefits of being in business for the past 14 years, we immediately think of our relationships with great members like you. Thank you for giving us the opportunity to be of service. Should you have any questions, you may contact our Customer Support department where our representatives are available to assist you via ticket or LiveChat.


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Get Paid Faster with SolidTrust Pay’s Free Invoicing Solution


Whether you’re a freelancer working in the gig economy or are scaling your small business to new heights, how you collect payments says a lot about your company. The more complex this process becomes, the more effort you must devote to managing your payment system. As order management, on-time billing and reporting become essential to the success of your company, cumbersome financial platforms can negatively impact the amount of time spent running your business, a trade-off that takes you away from doing what you do best – solving your customer’s problems.

According to data from SAP Concur, 73 percent of small businesses rely daily on manual processes to send and collect payments. Relying on paper records may have worked in the past, but the outdated process can make it difficult to track outstanding payments. Customers can readily fall through the cracks, preventing you from collecting your full dues. Fortunately, thanks to technology, integrated payment platforms can simplify much of the billing and invoicing process saving you time and reducing human error. Sifting through piles of invoices and receipts becomes a thing of the past, as all your payment information is neatly displayed online whenever you need it.

The 3 Keys to Simple Invoicing

1) Simplify the Payment Process

The first rule of effective invoice management is to streamline the entire payment process. Avoid the temptation to use invoices to market to your clients and instead embrace a simple design that clearly articulates what services or products were rendered and what is now due. This logic also extends to the payment process itself. When delivering digital invoices to your customers, ensure that they can pay using a credit or debit card and minimize the number of pages that they must navigate through to finalize their payment. This will prevent errors and helps guarantee faster payment.

2) Automate Payment Reminders

We’ve all been there, a bill arrives and we set it aside to be paid at a later date only to discover three weeks later that we have yet to actually pay it. Payment reminders are a quick and easy way to save time and resources when dealing with late accounts. Online invoicing solutions allow you to resubmit an invoice to a client as a reminder that payment is due. When looking for an invoicing platform, make sure this service is included.

3) Streamline Tracking and Reporting

Your invoicing system must enable you to quickly track the status of your payments. Once identified and sorted, you may then choose to close and properly file the invoice, extend the invoice’s payment terms or send a payment reminder to your customer. Proper invoice analysis also helps in forecasting the demand for goods and services, while helping you maintain appropriate inventory levels. A simple and easy to navigate dashboard with export functionality is essential to streamline your tracking needs.

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Send Professional Invoices for Free with Click2Pay

Our convenient Click2Pay service lets you send digital payment requests to anyone, anywhere in the world. Simply input their email address and the amount, and our free invoice system will notify them immediately. When we created Click2Pay, we streamlined the invoicing process. Your customer can pay you with their credit or debit card and they are not required to create a SolidTrust Pay account.

Your client’s payment is instantly credited to your secure STPay e-wallet and our easy-to-use dashboard allows you to easily track all your payment requests. Your invoices can be sent on a date and time of your choosing and our integrated payment reminder allows you to easily remind your clients about outstanding payments that may be overdue.

Let us take care of your invoicing needs so that you can take care of what really matters – growing your business. To start sending free invoices, log in to your secure STPay eWallet and go to My Money > Invoices/Click2Pay.

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Do you currently use an invoicing system? Let us know in the comments section. If you enjoyed this post, please subscribe to our Blog and follow us on Facebook and Twitter for news, updates and more helpful content!