How to Verify Your SolidTrust Pay Account


Access our complete Account Verification Guide

At SolidTrust Pay, protecting your personal information is our top priority. That’s why all accounts must be verified. Currently, we have 4 Account Verification Levels.

ACTIVE – This is the default verification level when you sign up for your new SolidTrust Pay account.

CARD VERIFIED – Your account reaches this level by verifying a credit or debit card successfully. Our Credit/Debit Card Verified status allows you to deposit funds into your e-wallet using the credit or debit card linked to your profile.

STANDARD VERIFIED – Your account reaches this level when an ID and address document has been submitted and approved. Standard Verified is an upgraded status that permits unlimited transactions and higher deposit and withdrawal limits than Active or Card Verified accounts.

BANK VERIFIED – Your account reaches this level after your Standard Verification documents have been approved. You must also add a bank account and submit bank documents. Our Bank Verified status is an elite account level that permits you to deposit and withdraw funds using all of our options, including bank accounts and cryptocurrencies. Bank Verified members enjoy the highest transaction limits.

To verify your account, it is important that you upload the proper documents. Sending us the correct verification documents eliminates unnecessary delays. To submit your verification documents, log in to your SolidTrust Pay account and go to My Account > Upload Docs. You may submit up to 4 documents at any one time.

Please be aware that if there are any discrepancies or security concerns regarding your documents, our verifications staff hold the right to request additional documentation. This may include notarized documents, additional utility bills or a personal photo to verify the photo on your Government ID.

How Do I Verify My Account?

To verify your account, log in to your SolidTrust Pay e-wallet and go to My Account > Verify Account. Then, click CARD VERIFIED, STANDARD VERIFIED or BANK VERIFIED.

Here is a list of the steps and documents that are required for each Verification Level.

Card Verified

1) Login to your SolidTrust Pay account and go to Banks & Cards > Add New Card.

2) Enter your credit card information. An electronic card authorization scan will be initiated.

3) Proceed to make your first deposit by navigating to the My Money > Deposit Funds tabs. Select Cards and the amount of money you would like to deposit.

4) After you have confirmed the transaction, your card must be verified. We provide two verification options: Manual and Auto.

Manual Verification: For members who live in Australia, Brazil, France, Iran, Pakistan, South Korea, Syria, the United Kingdom and the United States, your credit card must be manually verified. To manually verify your card, upload a colour copy of your credit card statement and a scan of the front of your card.

Auto Verification: All other members may Auto verify their credit cards. During the Auto verification process, your card will be charged a small micro fee (typically a few cents). Input the amount of this micro fee when prompted after you have confirmed it on your credit card statement or by calling your card provider.

Standard Verified

1) Login to your SolidTrust Pay account and go to My Account > Upload Docs and submit the following documents.

ID Document: You must upload a Government Issued photo ID. Please note that some countries require a passport for verification purposes. Please ensure your ID has the following details:

  • A Photo
  • Your Name
  • Your Date of Birth
  • A Valid Expiry Date
  • Your Signature


Address Document: To verify your address, we require an unaltered original document that has been mailed or e-mailed to you. This can be a bill or bank statement that has your name, residential address (we cannot verify a PO Box) and a recent date (within the past six months). This could be a phone bill, utility bill, insurance bill, bank statement, medical bill, etc.Bill22

Bank Verified

Please ensure that your account is Standard Verified before completing the Bank Verification process. Once you are Standard Verified, log in to your SolidTrust Pay account and go to Banks & Cards > New Bank Account. Enter your bank account details and follow the prompts to complete the instant bank verification process. Finally, click the VERIFY button beside your bank account. If you pass this stage, no further documents are required. If your account is unable to be automatically verified, you will be required to submit the following documents:

Canadian Members:

1) A completed EFT form. Please read the form carefully and ensure it is fully completed. The EFT form must have a handwritten signature as we cannot accept digitally signed documents.

2) A void cheque or direct deposit form from your bank which includes your name, current address (it must correspond to the address on your profile), account number and routing number.

USA Members:

1) A completed ACH form. Please read the form carefully and ensure that it is fully completed. The ACH form must have a handwritten signature as we cannot accept digitally signed documents.

2) A void cheque or direct deposit form from your bank which includes your name, current address (it must correspond to the address on your profile), account number and routing number.

International Members:

Please submit a bank statement or letter that includes your name, a recent date (within the past 6 months), a current address (it must correspond to the address on your profile), your account number, an IBAN number (where applicable) and a SWIFT/BIC code.


Helpful Hints

  • Before uploading your documents, carefully review the requirements for each verification level and ensure that your documents include all of the required information.
  • Do not upload the same document more than once.
  • If you have any questions or concerns, please visit our Help Centre or speak to a Customer Service Representatives.


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How to Use Bitcoin with SolidTrust Pay

bitcoin5Today, bitcoin is the largest and most well-known digital currency. Since its creation in 2009, it has become the preferred payment method for millions of online consumers. You can now book flights, buy web domains, pay for computer products and purchase household goods using bitcoin. As the list of companies who accept cryptocurrencies continues to grow, we have ensured that your SolidTrust Pay e-wallet is fully compatible with bitcoin. This guide will explain how to easily buy bitcoin, exchange it to USD, withdraw it to your bank account and accept it as a merchant.

Buying Bitcoin with SolidTrust Pay

Before you buy bitcoin using SolidTrust Pay, you must first create a secure STPay account and set up an external cryptocurrency wallet. Popular cryptocurrency wallets include Coinbase, Mycelium and Electrum, but there are dozens of options to choose from. Always research your chosen wallet and make sure that it possesses excellent security features.

Once you’ve set up your STPay account and cryptocurrency wallet, buying bitcoin with SolidTrust Pay is fast, easy and most importantly, secure. We have been a leader in the online payment industry since 2006, and our corporate-grade anti-virus and firewall protection is continuously monitored by our network of international security personnel. To buy bitcoin with your SolidTrust Pay account, follow these easy steps:

Step 1) Create your SolidTrust Pay account by clicking HERE.

Step 2) Verify your account to the Standard Verified level. For more information about our 4 account verification levels, please click HERE.

Step 3) Set up two-factor authentication (2FA) using your smartphone or desktop/laptop. For detailed instructions, please click HERE.

Step 4) Create a cryptocurrency wallet and connect it to your SolidTrust Pay account. If you are using a desktop application, click HERE for detailed instructions. For smartphone instructions, please click HERE.

Step 5) Deposit the amount you wish to spend on bitcoin into your SolidTrust Pay account using a bank transfer, a credit card or a transfer from another STPay member.

Step 6) Log in to your SolidTrust Pay account and navigate to My Money > Withdraw Funds. Next, click on the Altcoins option.

Step 7) Select the amount of money you would like to withdraw to your bitcoin wallet. It may take up to 24 hours for your deposit to appear in your cryptocurrency wallet.

Steps 1 through 4 only need to be completed once. You will then be able to easily buy bitcoin by following Steps 5, 6 and 7. Once your account has been Standard Verified and connected to a cryptocurrency wallet, you may withdraw up to $2,500 per day from your SolidTrust Pay account (Bank Verified members may withdraw up to $5,000 every 24 hours).

Selling Bitcoin with SolidTrust Pay

Selling bitcoin is even easier with SolidTrust Pay than buying it! You only need to have your account Card Verified in order to make bitcoin deposits to your SolidTrust Pay e-wallet. All bitcoin deposits are automatically converted to U.S. dollars.

To sell bitcoin using your SolidTrust Pay e-wallet, make sure that your cryptocurrency wallet has been linked to your SolidTrust Pay account and that you have enabled Two Factor Authentication (2FA). Next, log in to your STPay account and go to My Money > Deposit Funds and select the Altcoins button.

For a complete overview of our daily transaction limits, please click HERE. Once deposited, you can spend or transfer your funds online. Please note that bank account withdrawals are currently only available to members residing in Canada.


Accepting Cryptocurrencies as an Online Merchant

As an online merchant, it can be difficult to predict important trends that will impact your business’ success. Fortunately, adding a cryptocurrency payment option to your SolidTrust Pay checkout is easy. Cryptocurrency payments are instantly converted to U.S. dollars and credited to your merchant account – no external wallet is required! Contact a Business Account representative today and take advantage of our free programming assistance.

Transferring Bitcoin from Your SolidTrust Pay eWallet to Your Bank Account

We’ve made it easy for our Canadian members to withdraw bitcoin to their preferred bank account. Once you have linked your cryptocurrency wallet to your SolidTrust Pay account and have made an initial bitcoin deposit, you can then proceed to connect your bank account to your STPay account. To do this, log in to your STPay e-wallet and navigate to Bank & Cards > New Bank Account. Most bank accounts can be instantly verified by following the on-screen instructions. After linking your bank account, you can easily withdraw funds from your SolidTrust Pay e-wallet by going to My Money > Withdraw Funds and inputting the amount you would like to withdraw. Your funds will be credited to your bank account within 5 business days.

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What is Two-Factor Authentication (2FA)?

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At its core, Two-Factor Authentication of 2FA provides an extra layer of security to your online accounts. It ensures that only you can access your personal information, even if your password becomes compromised. Two-Factor Authentication requires that you provide two different authentication factors to verify your identity. Authentication factors can be anything from a password, a text message with a numeric code that you must input, or even a telephone call that confirms your personal information. You’re already familiar with Single-Factor Authentication (SFA). It’s the password that you must enter to access everything from your bank account to your email inbox. For years, Single-Factor Authentication was deemed sufficient to protect your sensitive personal information, but with the explosive increase in cybercrime, it is no longer enough. It is for this reason that Two-Factor Authentication was created.

Two-Factor Authentication comprises three categories of security. The first includes information that only you know. For example, you enter your password to login to your account and then are prompted to answer a “secret question.” The second category uses something you have in your possession. For example, you enter your password and immediately receive a text message on your smartphone with a numeric code that must also be entered. Finally, 2FA may make use of your physical body as an advanced security measure. This could be a biometric fingerprint scan, an iris scan, or a voice print recording.

Enabling Two-Factor Authentication on Your Smartphone or Desktop Computer

To set up 2FA on your smartphone, you will need to download one of these secure mobile apps. For Android, iOS, Windows and Blackberry phones, download the Google Authenticator app. You may also opt to use the Duo Mobile app for Android and iOS operating systems.

Next, login to your secure SolidTrust Pay e-wallet and got to Security > 2FA Settings. Click the Start Set Up button at the bottom of the page. You will receive a text message to the phone number linked to your account and we will proceed to guide you through the set up process. If you require more information, click HERE.

If you do not possess a smartphone, you can enable Two-Factor Authentication on your desktop computer using Authy and the Google Chrome web browser. Please be aware that you will need Chrome to use this service. Additional information can be found HERE.

Buying Bitcoin with Your SolidTrust Pay eWallet

Did you know that you can buy and sell Bitcoin using your secure SolidTrust Pay e-wallet. To buy Bitcoin with your STPay account, follow these simple steps:

  1. Sign up for your free online SolidTrust Pay e-wallet.
  2. Verify your account to the Standard Verified level. You will be required to submit a copy of a government issued photo ID and an address document. The address document must possess your name and current address.
  3. Set up two-factor authentication using your mobile device or desktop. For more information follow our step-by-step Guide.
  4. Create a Bitcoin Wallet of your choice and link it to your STP account. Go to Security > 2FA Settings to begin this process.
  5. Fund your e-wallet using a credit or debit card, bank account transfer or receive money from another STPay member.
  6. Go to the My Money > Withdraw Funds section of your STPay e-wallet and choose the Bitcoin option.
  7. Select how much money you would like to withdraw and it will be instantly converted to Bitcoin and deposited into your cryptocurrency wallet within 24 hours.

Selling Bitcoin with Your SolidTrust Pay eWallet

Alternatively, you may use your SolidTrust Pay e-wallet to sell Bitcoin. Login to your account and ensure that you have enabled Two-Factor Authentication. For more information, please follow our step-by-step Guide which will walk you through the entire process. Next, go to My Money > Deposit Funds and click on the Altcoins button. Your deposit will be instantly exchanged into U.S. dollars and added to your e-wallet. It’s that easy!

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How To Make International Bill Payments From Your SolidTrust Pay eWallet

Making Bill Payments (1)

Bill Pay, Your Way is SolidTrust Pay’s exclusive cross-border bill payment solution. From your secure online e-wallet, you can access over 800 billing companies in 18 countries. Our comprehensive payment platform takes the stress out of international bill payments and is less expensive and easier than sending regular money transfers.

To begin, SIGN UP for your free SolidTrust Pay e-wallet. For a step-by-step video tutorial guiding you through the entire process, please click HERE. Once completed, proceed to SIGN IN to your new SolidTrust Pay account.


  • Please remember that your username is distinct from your email address. You cannot use your email address to log in to your account.

  • Your password must be a minimum of 6 characters in length and must contain an uppercase letter, a number, a symbol and be at least 6 characters in length.

Once you log in, you will see your e-wallet dashboard. You will need to deposit funds into your account before initiating a cross-border bill payment. To do this, click on My Money > Deposit Funds.


Credit Cards (Visa or Mastercard) and Debit Cards (Visa Debit or Debit Mastercard) are the quickest and most convenient deposit methods. Canadian users may also deposit funds into their SolidTrust Pay e-wallet by initiating a funds transfer from their bank account. Alternatively, you may also fund your e-wallet using cryptocurrencies.

The screen will present you with available deposit options to choose from. Select your preferred deposit method and follow the instructions.


  • If you require assistance making an initial deposit, please watch our Video Tutorial. For help verifying your credit or debit card, please click HERE

In this example, we selected the Cards button and proceeded to add a new credit card.


Once your card has been verified, deposits are instantly credited to your account. You may now proceed to make your first cross-border bill payment.

To begin, go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page.



You may spend up to $2,000 a day on bill payments. To start, select a currency to pay with and the country the bill is located in. The currency you select must match the currency of the funds deposited into your SolidTrust Pay e-wallet. These funds will later be exchanged into the bill’s currency for a small fee.

Next, browse our catalogue of service providers and select the company you would like to make a payment to. In this example, we are making a payment to DIRECTV in Colombia.


Enter your payment reference number, which is the account number printed on the bill, and click the Get Bill Amount Due button. We will automatically search for the current amount due for the bill. Please be aware that you can only pay the full amount of the bill. Partial payments will not be accepted.


Next, you will be prompted to enter your secondary password. Once entered, click the Pay Bills button. Your funds are instantly exchanged into your bill’s currency and your payment will be processed by the billing company within 48 hours.


Congratulations, you have made your first cross-border bill payment using your secure online SolidTrust Pay e-wallet! But your e-wallet is much more than a bill payment tool. Our exclusive HomeConnect service permits you to send money to over 100 countries all in your recipient’s local currency for as little as $10. Login to your SolidTrust Pay account and go to My Money > Remittances and start saving money today!


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