A Final Goodbye to Our Valued Members and Merchants


With a heavy heart, we at SolidTrust Pay would like to convey to you our final goodbye. Ceasing our operations was a difficult decision to make, but changes in regulatory and economic circumstances necessitated it. We would like to take this opportunity to express our sincere gratitude towards you, our valued members and merchants.

Not only have you helped us share our success around the globe by enabling us to dedicate a generous portion of our annual operating budget to charitable giving, but you have also given us the opportunity to form meaningful relationships with great members like you. Thank you for giving us the opportunity to be of service.

As today marks our final day of operation, you will no longer be able to access your personal or merchant SolidTrust Pay account. We understand that you may still have questions, and for this reason, our Customer Support representatives are available to assist you via Ticket or LiveChat.

We would like to express our sincerest gratitude for the trust you have placed in us for the past 14 years. None of our achievements would have been possible without you and your unwavering support. Thank you and you will be greatly missed.

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Meeting Your Needs in Challenging Times

CovidIn light of the COVID-19 pandemic, we would like to take the time to reach out to our valued members and merchants. The team at SolidTrust Pay is closely monitoring the situation. Please be assured that our operations are not impacted by the recent events and all services remain active. We will continue to update you as the situation evolves.

If you have any questions or concerns, please do not hesitate to contact our Customer Support department via LiveChat or Ticket. In an effort to safeguard the health of our employees, all SolidTrust Pay staff will be working remotely. For this reason, phone support will not be available.

We sincerely thank you for your business and continued support.

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Women & Money: Be Strong, Be Smart & Be Secure


In celebration of Women’s History Month and International Women’s Day, we’re examining the challenges that women face on their path to financial security. Earlier this year, CIBC, one of Canada’s largest financial services provider, released a survey that sought to uncover existing gaps between women’s money concerns and life goals. Its findings reveal that the majority of its 3,200 respondents lack knowledge of financial planning, a shortcoming that is negatively affecting how women manage their personal finances.

Despite the majority of respondents agreeing with the statement that financial security is a strong contributor to their happiness, the survey revealed financial mistakes that we are all guilty of making.  Failing to save earlier in life and not investing when they were younger, were singled out as women’s greatest financial regrets. When asked what personal wealth advice they would offer their younger selves, 56 percent of respondents said “start saving earlier,” 50 percent said “start investing as soon as possible,” and 44 percent said “start planning for retirement earlier.”

The importance of planning for retirement through proactive savings and investment plans in well known, but many women continue to severely underfund their long-term financial security. The majority of respondents expressed confusion about how best to make their money work for them. Among the women polled, only 10 percent felt knowledgeable about investing, and just 15 percent felt confident about their retirement planning. Additionally, nearly half of women polled who own investments prioritize capital preservation and predictable returns. As retirement planning is a primary concern for many women, increasing knowledge about investment strategies and how to maximize long-term returns, are fundamental to financial wellbeing later in life.

The survey also revealed an added burden women face: making financial sacrifices for the sake of others. Seventy percent of respondents have made significant financial sacrifices, including reducing working hours and putting their careers on hold to care of loved ones, which can put them at a considerable disadvantage to men when it comes to saving for retirement. In fact, almost 30 percent of females polled said that they have reduced or stopped saving as a direct consequence of childcare or eldercare responsibilities.

Of course, the survey’s findings aren’t all dispiriting. Women are increasingly taking control of their household’s finances. Nearly 55 percent of respondents said they are primarily responsible for household budgeting, while 41 percent take charge of long-term savings goals and 39 percent decide how their household’s money gets invested.

Taking charge of your finances is more than a matter of strength, it’s a matter of necessity. According to the U.S. Bureau of Labor Statistics, women continue to earn 81 percent of what men earn. On top of that, women statistically live longer than men and often face discrimination in terms of career advancement opportunities. This means women have to work harder and save more money than men.


4 Tips to Help You Achieve Your Financial Goals

So how can you take control of your finances and build a secure future for yourself and your loved ones? Follow these 4 tips of course!

Make Saving for Retirement a Top Priority – You can take charge of your financial future by taking full advantage of a company retirement plan. At a minimum, contribute up to what your employer will match. Ideally, you’ll want to set aside at least 10 percent of your annual income for retirement savings in your twenties and slowly increase that figure to 30 percent by the time you’re 40. The younger you begin saving for retirement, the better, but it’s never too late to start.

Invest as Much as You Save – No one likes risk, but many women are playing it too safe with their investments, potentially missing out on long-term gains that can help you better achieve your goals. For a goal like retirement with a long time horizon, you will ideally want a diversified portfolio that has strong potential for growth.

Work with a Trusted Financial Advisor – No one has time to learn the ins and outs of financial management. That’s why working with a qualified support team can be a great confidence booster as they walk you through the entire process of getting your personal finances aligned with your long-term goals. When looking for a financial advisor, make sure they’re a fiduciary, these advisors are legally required to always act in their clients’ best interests.

Create a Comprehensive Financial Plan – Many financial plans focus exclusively on investment portfolios, maximizing returns to help ensure that you achieve a competitive return on investment. But what you really should create is a comprehensive financial plan which goes far beyond saving and investing and helps you look holistically at the interrelated parts of your financial situation. A comprehensive plan reviews your income, expenses, investments, retirement planning, insurance needs, income taxes, and estate planning needs, and assesses how they all fit together within the context of your long-term goals.

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Important Notice – SolidTrust Pay Closure Effective April 1, 2020


It is with sincere disappointment that we announce that SolidTrust Pay will be permanently ceasing its operations effective April 1, 2020. For 14 years, we have been a leader in the payment processing industry, providing our members and merchants with unsurpassed service. Thanks to your support, SolidTrust Pay’s success has reached far beyond our community of over one million members. Year after year you have helped us dedicate a generous portion of our annual operating budget to charitable giving both near and far. For this, we thank you.

To our regret, changes in economic and regulatory conditions in recent years have had a significant and negative impact on our operations. These changes have made it difficult to secure the financing required to expand our services outside Canada. In addition, the entrance of large technology companies such as Apple, Samsung and Google into the payment processing sector has made it difficult for us to grow, as we have increasingly found ourselves competing for less and less available market share. After an extensive review, SolidTrust Pay’s executive board has decided that ceasing operations is the most appropriate course of action.

We request that all members proceed to withdraw their SolidTrust Pay e-wallet funds prior to April 1, 2020. For your convenience, you may use the following withdrawal options: l options:……………………………………………………………..

1. Cryptocurrency Withdrawal

If you have a cryptocurrency wallet, you can quickly and easily exchange your SolidTrust Pay funds into 10 different cryptocurrencies. To begin, simply enable two-factor authentication on your smartphone and link your cryptocurrency wallet to your SolidTrust Pay account. You may withdraw your funds by going to My Money > Withdraw Funds and selecting the Altcoins option. For simple step-by-step instructions, please read our Cryptocurrency Withdrawal Guide.

2. eCurrency Exchange

SolidTrust Pay’s network of e-currency exchange partners can easily convert your STPay funds into e-currencies and cryptocurrencies, including Neteller, Perfect Money, Payeer, Skrill, Bitcoin and many more. In addition to supporting dozens of e-currencies for your convenience, our exchangers provide trustworthy and fast worldwide trading services at competitive rates. We have assembled a list of Verified Exchangers for your convenience.

3. Cheque

You may request that your SolidTrust Pay funds be sent to you by cheque. All cheques will be issued in Canadian dollars and mailed to your account’s primary address. For this reason, you will be required to exchange your e-wallet funds into Canadian dollars before requesting this withdrawal option. To prevent unnecessary processing delays, we advise that you verify your mailing address prior to April 1, 2020. If you need to update your address, you may contact our Customer Support department. Please allow 3 to 4 weeks for your cheque to arrive. For expedited service, you may select one of our express delivery options during the withdrawal process.

4. Merchant Transfer

You may use your SolidTrust Pay account balance to purchase products and services from a verified STPay merchant at any time.

5. International Bill Payment

Bill Pay Your Way is the easiest way to make cross-border bill payments. Available to all SolidTrust Pay members, Bill Pay Your Way provides you with access to more than 800 billing companies in 18 countries with no transaction fees. Payments are easily made from your SolidTrust Pay e-wallet and are confirmed with the billing company within 48 hours. To make your first cross-border bill payment, log in to your SolidTrust Pay eWallet and go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page. For more information, please read our Getting Started Guide

6. Donate Your eWallet Balance

Send a transfer to STP_Relief_Funds and your charitable donation will help those in need.

7. EFT Bank Withdrawal

Please be advised that Electronic Fund Transfers are only available to Canadian members. To withdraw via EFT, go to My Money > Withdraw Funds and select the BANK option.


Data protection and data security are important to the management at SolidTrust Pay. You can rest assured that all personal and financial information collected by SolidTrust Pay will be promptly purged from our electronic database in accordance with current data protection regulations. Data necessary for the fulfillment of company obligations will be stored for the required period of time before it is permanently deleted. If you would like to know more, please read our Privacy Policy.

We would like to express our sincerest gratitude for the trust you have placed in us. Please accept our apology for any inconvenience this closure may cause. When we reflect on all the benefits of being in business for the past 14 years, we immediately think of our relationships with great members like you. Thank you for giving us the opportunity to be of service. Should you have any questions, you may contact our Customer Support department where our representatives are available to assist you via ticket or LiveChat.


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