Office Closure – February 17, 2020

Family Day

In celebration of Family Day, SolidTrust Pay’s Customer Support and Verifications Departments will be unavailable Monday, February 17, 2020. The holiday is an opportunity to reflect on the importance of all those who hold a special place in our hearts. It’s our hope that you, our valued members and merchants, will take some time on Monday to do just that.

Please allow additional processing time for deposits, withdrawals and e-currency exchanges. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Tuesday, February 18, 2020.

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SolidTrust Pay New Year’s Eve Office Closure

NewYear

As we look back upon the past year, we would like to acknowledge those who have helped us shape our business. It’s been an exciting year for us all and we hope that 2019 has been just as memorable for you, your colleagues and your loved ones. We wish you all the best in the upcoming new year and look forward to working with you in the years to come.

In celebration, our office will be closed Tuesday, December 31, 2019 and Wednesday, January 1, 2020. Our Customer Support and Verification departments will be unavailable on these dates. Please allow additional processing time for deposits, withdrawals and e-currency exchanges during this time period. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Thursday, January 2, 2020.

We would like to express our sincerest appreciation for the trust you have placed in us. May 2020 bring you 12 months of success, 52 weeks of laughter, 365 days of fun, 8760 hours of joy, 525600 minutes of good luck, and 31536000 seconds of happiness. From everyone at SolidTrust Pay, Happy New Year!

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SolidTrust Pay Christmas Office Closure

MerryChristmas

During the holiday season, our thoughts turn gratefully to those who have made our success possible. It’s in this spirit that we say thank you for your continued support. When we at SolidTrust Pay think of all the benefits of being in our business, we quickly think of our relationships with great customers like you. Thank you for giving us the chance to do what we love.

In celebration of the holiday season, our office will be closed December 24, 25 and 26, 2019. Our Customer Support and Verification departments will be unavailable on these dates. Please allow additional processing time for deposits, withdrawals and e-currency exchanges during this time period. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Friday, December 27, 2019.

From all of us at SolidTrust Pay, we would like to wish you and your loved ones a very Merry Christmas. This special time of year brings no greater joy than the opportunity to express to you our season’s greetings and good wishes. May the holiday season fill your home with joy, your heart with love and your life with laughter.

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Customer Service Disruption – December 13, 2019

ComplianceTraining

To better serve you, all SolidTrust Pay employees will be participating in Compliance and Security training on Friday, December 13, 2019. This training will ensure that we are equipped with the best practices to help mitigate risk while ensuring that all security protocols are adhered to when storing and accessing your personal and financial information.

Please be advised that our Customer Support and Verification departments will be unavailable on this date. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Monday, December 16. Please also note that document verification review times will be delayed due to the training. We apologize for any inconvenience this may cause.

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