October 14th Office Closure

Thanksgiving

Fall has arrived and that means Thanksgiving is right around the corner. Thanksgiving is a time to reflect on the many blessings that have come into our lives during the past year. It’s also an occasion to celebrate our connections to those we love as we take the day to enjoy the company of good friends and family. We hope that you will take some time to do the same.

Please be advised that our office will be closed on Monday, October 14, 2019, in celebration of Thanksgiving. Our Customer Support and Verification departments will be unavailable on this date. As this is also a Canadian banking holiday, please allow additional processing time for deposits, withdrawals and e-currency exchanges. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Tuesday, October 15.

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September 2nd Office Closure

Labour Day

To all our valued members, our office will be closed Monday, September 2nd in observance of Labour Day. Please note that our Customer Support and Verification departments will be unavailable on this date. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Tuesday, September 3rd. As this is also a Canadian banking holiday, please allow additional processing time for deposits, withdrawals and e-currency exchanges.

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February 18th Office Closure

Family Day

Please be advised that SolidTrust Pay’s Customer Support and Verification Departments will be unavailable Monday, February 18th in celebration of Family Day. The holiday is an opportunity to reflect on the importance of spending quality time with our families and those we hold dear to our hearts. It is our hope that you, our valued members, will take some time on Monday to do just that.

Please allow additional processing time for deposits, withdrawals and e-currency exchanges. If you require assistance, you may leave a support ticket for us at any time HERE. Please be aware that it will take us a little longer to respond to your inquiry.

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SolidTrust Pay Holiday Hours

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Christmas is right around the corner, and like you, we at SolidTrust Pay are excited to spend the holidays with our family and friends.

To celebrate the festive season, our office will be closed December 24th, 25th, and 26th. Live Chat will be unavailable on these dates, but you can still leave a support ticket for us at any time. Please be aware that document verification will be affected by the closure and it will take us a little longer to review your submissions.

From all of us at SolidTrust Pay, we would like to wish you a holiday season filled with happiness and good cheer!