September 2nd Office Closure

Labour Day

To all our valued members, our office will be closed Monday, September 2nd in observance of Labour Day. Please note that our Customer Support and Verification departments will be unavailable on this date. If you require assistance, you may leave a Support Ticket for us at any time and we will promptly respond to your inquiry when our office reopens on Tuesday, September 3rd. As this is also a Canadian banking holiday, please allow additional processing time for deposits, withdrawals and e-currency exchanges.

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February 18th Office Closure

Family Day

Please be advised that SolidTrust Pay’s Customer Support and Verification Departments will be unavailable Monday, February 18th in celebration of Family Day. The holiday is an opportunity to reflect on the importance of spending quality time with our families and those we hold dear to our hearts. It is our hope that you, our valued members, will take some time on Monday to do just that.

Please allow additional processing time for deposits, withdrawals and e-currency exchanges. If you require assistance, you may leave a support ticket for us at any time HERE. Please be aware that it will take us a little longer to respond to your inquiry.

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SolidTrust Pay Holiday Hours

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Christmas is right around the corner, and like you, we at SolidTrust Pay are excited to spend the holidays with our family and friends.

To celebrate the festive season, our office will be closed December 24th, 25th, and 26th. Live Chat will be unavailable on these dates, but you can still leave a support ticket for us at any time. Please be aware that document verification will be affected by the closure and it will take us a little longer to review your submissions.

From all of us at SolidTrust Pay, we would like to wish you a holiday season filled with happiness and good cheer!

Merry Christmas (2016) and Happy New Year!


Another year comes to a close with the very merry and joyous season of Christmas! This was a big year for us at SolidTrust Pay; we made a lot of progress with our members and added a ton of incredible new features, as well as new payment and withdrawal methods and most exciting of all, we celebrated our 10 year anniversary! We’re excited and optimistic about the future and we  can’t wait to see what the new year brings us all!

However, many people’s favourite time of year, Christmas represents a busy time indeed for us in the online payments and eCommerce industry. While most people bought their gifts for others weeks ago, we still expect a major increase in online transactions after December 25th, since people will still be sending and spending money in the holiday spirit!

With that in mind, our customer support team aims to be available through most of the holidays to answer general questions and provide merchant support. Below we will list off the days that we will be unavailable on both live chat and social media; please note that you may submit a ticket at any time and we will always respond as soon as possible!

  • December 23rd

  • December 24/25 (weekend)
  • December 26th

  • December 27th

  • December 31/January 01 (weekend)
  • January 2nd

We’ll be back in full effect on January 3rd with our feasting regrets and our new year resolutions, but one more thing!

Have you entered into our contest on Facebook for your chance to win $150 this Christmas season? We’re doing a giveaway on Facebook and all you have to do is like, share, and leave your email to enter! We’ll be drawing names on December 28th, and there are 5 chances to win!

Each winner will receive a cash prize, but they will also be given the same amount of cash to donate to a cause that they feel is worthwhile, chosen from the World Vision Catalog. Sign up now for your chance to win, and follow our Facebook page for up-to-the-minute news, as well as weekly insight into the online payment processing & eCommerce industry plus more fun contests like this one!