It is with sincere disappointment that we announce that SolidTrust Pay will be permanently ceasing its operations effective April 1, 2020. For 14 years, we have been a leader in the payment processing industry, providing our members and merchants with unsurpassed service. Thanks to your support, SolidTrust Pay’s success has reached far beyond our community of over one million members. Year after year you have helped us dedicate a generous portion of our annual operating budget to charitable giving both near and far. For this, we thank you.
To our regret, changes in economic and regulatory conditions in recent years have had a significant and negative impact on our operations. These changes have made it difficult to secure the financing required to expand our services outside Canada. In addition, the entrance of large technology companies such as Apple, Samsung and Google into the payment processing sector has made it difficult for us to grow, as we have increasingly found ourselves competing for less and less available market share. After an extensive review, SolidTrust Pay’s executive board has decided that ceasing operations is the most appropriate course of action.
We request that all members proceed to withdraw their SolidTrust Pay e-wallet funds prior to April 1, 2020. For your convenience, you may use the following withdrawal options: l options:……………………………………………………………..
1. Cryptocurrency Withdrawal
If you have a cryptocurrency wallet, you can quickly and easily exchange your SolidTrust Pay funds into 10 different cryptocurrencies. To begin, simply enable two-factor authentication on your smartphone and link your cryptocurrency wallet to your SolidTrust Pay account. You may withdraw your funds by going to My Money > Withdraw Funds and selecting the Altcoins option. For simple step-by-step instructions, please read our Cryptocurrency Withdrawal Guide.
2. eCurrency Exchange
SolidTrust Pay’s network of e-currency exchange partners can easily convert your STPay funds into e-currencies and cryptocurrencies, including Neteller, Perfect Money, Payeer, Skrill, Bitcoin and many more. In addition to supporting dozens of e-currencies for your convenience, our exchangers provide trustworthy and fast worldwide trading services at competitive rates. We have assembled a list of Verified Exchangers for your convenience.
You may request that your SolidTrust Pay funds be sent to you by cheque. All cheques will be issued in Canadian dollars and mailed to your account’s primary address. For this reason, you will be required to exchange your e-wallet funds into Canadian dollars before requesting this withdrawal option. To prevent unnecessary processing delays, we advise that you verify your mailing address prior to April 1, 2020. If you need to update your address, you may contact our Customer Support department. Please allow 3 to 4 weeks for your cheque to arrive. For expedited service, you may select one of our express delivery options during the withdrawal process.
4. Merchant Transfer
You may use your SolidTrust Pay account balance to purchase products and services from a verified STPay merchant at any time.
5. International Bill Payment
Bill Pay Your Way is the easiest way to make cross-border bill payments. Available to all SolidTrust Pay members, Bill Pay Your Way provides you with access to more than 800 billing companies in 18 countries with no transaction fees. Payments are easily made from your SolidTrust Pay e-wallet and are confirmed with the billing company within 48 hours. To make your first cross-border bill payment, log in to your SolidTrust Pay eWallet and go to My Money > Pay Your Bills and click on the Bill Icon at the bottom of the page. For more information, please read our Getting Started Guide.
6. Donate Your eWallet Balance
Send a transfer to STP_Relief_Funds and your charitable donation will help those in need.
7. EFT Bank Withdrawal
Please be advised that Electronic Fund Transfers are only available to Canadian members. To withdraw via EFT, go to My Money > Withdraw Funds and select the BANK option.
We would like to express our sincerest gratitude for the trust you have placed in us. Please accept our apology for any inconvenience this closure may cause. When we reflect on all the benefits of being in business for the past 14 years, we immediately think of our relationships with great members like you. Thank you for giving us the opportunity to be of service. Should you have any questions, you may contact our Customer Support department where our representatives are available to assist you via ticket or LiveChat.
Our verified exchangers provide trustworthy and fast worldwide e-currency trading services at competitive rates. For your convenience, SolidTrust Pay has partnered with 8 verified exchangers, each selected for their outstanding customer satisfaction ratings and low exchange rates.
With the services of our exchange partners, you can easily exchange your SolidTrust Pay funds into cryptocurrencies and e-currencies, including Bitcoin, Perfect Money, WebMoney, Payeer, Skrill and many more. Our verified exchangers feature dozens of supported e-currencies for your convenience.
All e-currency exchange transactions are monitored by our Payments Department, and for this reason, exchanges may take up to 5 business days to process. Please be advised that to use the services of a verified exchanger, your SolidTrust Pay account must be Standard Verified. For more information about our verification levels, please visit our HELP CENTRE.
For your security, ONLY use a SolidTrust Pay verified exchanger and NEVER exchange funds with an unknown individual or company.
Bitcoin is now the world’s most well-known and valuable digital currency. Since its creation in 2009, it has become the preferred payment method for millions of online consumers. You can now book flights, buy web domains, pay for computer products and purchase household goods using bitcoin. As the list of companies who accept cryptocurrencies continues to grow, we have ensured that your SolidTrust Pay e-wallet is fully compatible with digital currencies. This guide will explain how to easily exchange your SolidTrust Pay funds into bitcoin and withdraw the balance into your personal cryptocurrency wallet.
Withdrawing Your SolidTrust Pay Funds
Before withdrawing your SolidTrust Pay funds, you must first create a cryptocurrency wallet. Popular cryptocurrency wallets include Coinbase, Mycelium and Electrum, but there are dozens of options to choose from. Please ensure that you thoroughly research your chosen wallet and select one that possesses excellent security features.
Once you’ve set up your cryptocurrency wallet, exchanging your SolidTrust Pay funds to bitcoin is fast, easy, and most importantly, secure. We have been a leader in the online payment industry since 2006, and our corporate-grade anti-virus and firewall protection is continuously monitored by a network of global security personnel. To begin, follow these easy steps:
Step 1) Log in to your SolidTrust Pay account.
Step 2) Verify your account to the Standard Verified level. For more information about our 4 account verification levels, please click HERE. Your account reaches this level when an ID and address document has been submitted and approved by us.
Step 3) Set up two-factor authentication (2FA) using your smartphone or desktop computer and connect it to your STPay account. Click HERE for detailed instructions.
Step 4) Create a cryptocurrency wallet and connect it to your SolidTrust Pay account. If you would like assistance selecting the ideal cryptocurrency wallet for your needs, please click HERE.
If you’re using a Desktop application, click HERE for detailed instructions.
For Smartphone instructions, please click HERE.
Step 5) In your SolidTrust Pay account, navigate to My Money > Withdraw Funds. Next, click on the Altcoins option. Enter the amount of money you would like to withdraw to your cryptocurrency wallet and select the bitcoin withdrawal method. You will be charged a fixed fee of $1.75 plus a percentage fee of 2.95%.
Please be advised that it may take up to 24 hours for your deposit to appear in your cryptocurrency wallet. You may withdraw up to $2,500 per day from your SolidTrust Pay account.*
* Bank Verified members may withdraw up to $5,000 every 24 hours.
You shouldn’t have to wait to get answers to your important questions. That’s why we provide LiveChat Assistance to all SolidTrust Pay members. You can now instantly chat one-on-one with a member of our dedicated support team during a time that’s convenient for you.
Visit our Support Centre and click the LiveChat button to begin. You will be instantly connected to a representative in real-time. For assistance outside business hours, please fill out a support ticket and we will respond to you within 24 hours.
At SolidTrust Pay, we believe that friendly customer support should never be more than a click or phone call away. At our core, we possess a commitment to provide excellent service. When you contact us, you will always be treated with respect, listened to and attended to. When you need us, we’re here!