New Credit/ Debit Card Verification Process!
Posted: November 6, 2015 Filed under: General Interest, Member News, STPay Site Updates | Tags: Credit cards, Customer Support Staff, Debit Cards, security information, SolidTrust Pay 1 CommentSolidTrust Pay is happy to announce a new card verification process!
Your card can be quickly and easily verified without the need to upload a scan of your card or statement. Once you have completed the process which takes no time at all, your transaction will be deposited into your account immediately. You also only need to do this once per card, after that every deposit that you make going forward will be confirmed instantly. This makes getting money to your account easier so you can use it right away.
For less than a dollar you can be guaranteed the safety and security of depositing with your card into SolidTrust Pay.
For members who currently have a verified card, they will still be required to go through this process for the first transaction on each of their cards as an additional level of security. Again you only need to do this once and this should not affect the usual processing time that you have come to expect.
For the verification of your card there will be a small additional charge that appears on your card, this little extra charge will be what helps us verify your card.
Below you will see the step by step instructions to provide help with making this process of verifying your card clear.
You will go to your STPay account as usual for making a card Deposit.
Go to the heading My Money then select Deposit Funds Into Account
You will enter all the information required to make the deposit and confirm the transaction
Please read all the information on the screen!
Then you will need to check for the Micro charge that now appears on your card. You might have to call Visa/MasterCard or check your online card account to see the charge. For example on my card balance statement I saw charge of $50.32, therefore, the Micro charge is 32 cents. I enter this amount in the required field.
If your cards has a different currency type from the currency you made for the deposit request (example USD deposit but card is in INR currency) please contact our Customer Support Staff for further assistance.
Now, my card is Verified and my funds are in my account!! Hurray!
My next deposit using this same card will appear on my account Instantly! No more wait time at the cost of a few extra cents!
Here is a helpful video on how to Deposit using this Micro Verify process!
Creating and Managing Your Customer Support Account
Posted: June 12, 2015 Filed under: General Interest | Tags: Customer Support Staff, Customer Support Team, LiveChat, Support Account Leave a comment
SolidTrust Pay takes pride in having a wonderful Customer Support Team who is always ready to help our customers with any questions or concerns they may have. Our support staff are available via LiveChat, Monday – Friday from 8:30AM – 4:30PM EST. We also have a 24 hour Ticket system available to you, in which you can submit a ticket containing your inquiry and have a response within 48 hours.
Creating a Support Account
Creating a Support Account will be beneficial to both you and our Customer Support Staff. Submitting a ticket and/or using LiveChat through your Support Account will allow our Support Team to view previous tickets/chats you have submitted as well as your information. This will lead to faster and more effective assistance. Additionally, having your support history logged for you will keep your inquires organized so that you can access your chats/tickets at any time.
How to Create a Support Account
- Go to https://stpay.info/
- On the right hand side, click Login
- Underneath the login fields, click Register
- From here you will be prompted to enter a username and your name (please note that the username must be your email). Once you click click Register, you will be sent an email that will contain your password.
- Sign into your email and click on the email from LiveAgent (please note that this may go to your junk mail folder. If so, mark off the email as ‘not SPAM’). Follow the instructions in the email to create your password.
- Once you have done this, you may return to the Support Center using your newly created login details.
Managing/Editing Your Support Profile
- Go to https://stpay.info/
- On the right hand side, click Login
- Once you are logged in, click on your name
- From here you are able to manage and edit your profile.
Submitting a Ticket, Using LiveChat, and Viewing your Tickets/Chats
- Go to https://stpay.info/
- On the right hand side, click Login
Once you are logged in, you can choose:
- My Tickets – Where you can view all of your tickets and chats
- Submit a Ticket, or
- LiveChat (Bottom right hand side)
Remember, creating a Support Account before using LiveChat or Tickets will mean faster and more effective assistance. Our Customer Support Team is happy to help. Thank you for being a part of SolidTrust Pay.
