Creating and Managing Your Customer Support Account

SolidTrust Pay takes pride in having a wonderful Customer Support Team who is always ready to help our customers with any questions or concerns they may have. Our support staff are available via LiveChat, Monday – Friday from 8:30AM – 4:30PM EST. We also have a 24 hour Ticket system available to you, in which you can submit a ticket containing your inquiry and have a response within 48 hours.

Creating a Support Account 

Creating a Support Account will be beneficial to both you and our Customer Support Staff. Submitting a ticket and/or using LiveChat through your Support Account will allow our Support Team to view previous tickets/chats you have submitted as well as your information. This will lead to faster and more effective assistance. Additionally, having your support history logged for you will keep your inquires organized so that you can access your chats/tickets at any time.

How to Create a Support Account

• Go to https://stpay.info/
• On the right hand side, click Login
• Underneath the login fields, click Register
• From here you will be prompted to enter a username and your name (please note that the username must be your email). Once you click click Register, you will be sent an email that will contain your password.
• Sign into your email and click on the email from LiveAgent (please note that this may go to your junk mail folder. If so, mark off the email as ‘not SPAM’). Follow the instructions in the email to create your password.
• Once you have done this, you may return to the Support Center using your newly created login details.

Managing/Editing Your Support Profile

• Go to https://stpay.info/
• On the right hand side, click Login
• Once you are logged in, click on your name
• From here you are able to manage and edit your profile.

Submitting a Ticket, Using LiveChat, and Viewing your Tickets/Chats

• Go to https://stpay.info/
• On the right hand side, click Login

Once you are logged in, you can choose:

1. My Tickets – Where you can view all of your tickets and chats
2. Submit a Ticket, or
3. LiveChat (Bottom right hand side)

Remember, creating a Support Account before using LiveChat or Tickets will mean faster and more effective assistance. Our Customer Support Team is happy to help. Thank you for being a part of SolidTrust Pay.